Shipping Policy
Loock Pharmaceuticals (“we,” “our,” “us”) is committed to ensuring that your order is processed and delivered in a safe and timely manner. This Shipping Policy explains how we handle deliveries for purchases made through https://loockpharmaceuticals.co.za.
Domestic Shipping (South Africa)
- We deliver nationwide across South Africa.
- Shipping costs are calculated at checkout based on your delivery address and courier rates.
- Standard delivery time is 2–5 business days, depending on your location.
- Orders are dispatched within 24–48 hours of payment confirmation (excluding weekends and public holidays).
International Shipping
We also ship internationally! Please note:
- Shipping rates and delivery times for international orders will vary based on destination, courier availability, and customs regulations.
- These rates will be calculated separately and communicated before your order is confirmed.
- If you’re ordering from outside South Africa, we recommend contacting us first to confirm final shipping costs and timelines:
- WhatsApp: +27 066 092 7510
- Email: interorders@loockpharmaceuticals.co.za
Important Notes for International Customers
Please read before placing your order:
- Due to the nature of our products and international shipping logistics, we are unable to accept returns or exchanges for international orders.
- All international sales are final.
- Customers are responsible for providing accurate shipping information.
In the unlikely event that your order arrives damaged or missing items, please contact us within 48 hours of delivery:
- WhatsApp: +27 066 092 7510
- Email: interorders@loockpharmaceuticals.co.za
We will work with you to resolve the issue as best as possible. By placing an international order, you agree to our no-return policy for overseas shipments.
Order Tracking
- Once your order is dispatched, you will receive an email or WhatsApp message containing your tracking number.
- You can track your package on the courier’s website or via our customer support.
Delivery Issues
- Once your order is dispatched, you will receive an email or WhatsApp message containing your tracking number.
- You can track your package on the courier’s website or via our customer support.
Damaged or Missing Items
- If your order arrives damaged or incomplete, you must notify us within 48 hours of delivery with supporting photos.
- If your order arrives damaged or incomplete, you must notify us within 48 hours of delivery with supporting photos.
Non-Delivery
- If an order is returned to us due to incorrect address details, an unclaimed package, or refusal to pay customs/import charges, we reserve the right to deduct shipping costs and handling fees before issuing any refund (where applicable).
- International orders that are undeliverable due to customs restrictions will not be refunded.
Contact Us
If you have inquiries, please reach out to us:
- Domestic Orders: orders@loockpharmaceuticals.co.za
- International Orders: interorders@loockpharmaceuticals.co.za
- General Queries: info@loockpharmaceuticals.co.za
- Phone (Head Office): +27 (0)11-480-4916
- WhatsApp (Customer Support): +27 066 092 7510
- Website: www.loockpharmaceuticals.co.za