Return Policy
Loock Pharmaceuticals is committed to ensuring your satisfaction. This Return & Refund Policy applies to all purchases made on https://loockpharmaceuticals.co.za.
General Return Conditions
We accept returns under the following conditions:
- Tampered Stock: If the product seal is broken.
- Product Recalls: You will be notified if a product is recalled and advised on the return procedure.
- Factory Faults: For any manufacturing defects.
Conditions for Returns:
- The product must be in its original condition, unused, and with all original packaging intact.
- Please include the original receipt or proof of purchase.
- Returns are accepted within 48 hours after delivery.
- Shipping costs for returns are the responsibility of the customer unless the return is due to a defect, recall, or an error on our part.
Domestic Orders (South Africa)
- Customers in South Africa may return items that meet the above conditions.
- Refunds will be processed once the returned item has been received and inspected.
- Refunds will exclude original shipping costs unless the return is due to an error on our part.
International Orders
Due to the nature of our products and international shipping logistics:
- All international sales are final. No returns or exchanges are accepted.
- Customers are responsible for providing accurate shipping information.
- In the unlikely event that your order arrives damaged or missing items, please contact us within 48 hours of delivery.
International Support Contacts:
- WhatsApp: +27 066 092 7510
- Email: interorders@loockpharmaceuticals.co.za
We will work with you to address the issue as best as possible. By placing an international order, you agree to our no-return policy for overseas shipments.
Processing Time for Approved Returns
- Refunds are processed within 7–14 business days after approval, depending on your payment method.
Pre-Purchase & After-Sales Inquiries
If you have inquiries about a product before or after purchase, please reach out to us:
- Domestic Orders: orders@loockpharmaceuticals.co.za
- International Orders: interorders@loockpharmaceuticals.co.za
- General Queries: info@loockpharmaceuticals.co.za
- Phone (Head Office): +27 (0)11-480-4916
- WhatsApp (Customer Support): +27 066 092 7510
- Website: www.loockpharmaceuticals.co.za
Loock Pharmaceuticals | www.loockpharmaceuticals.co.za | info@loockpharmaceuticals.co.za